Retail
Turning omnichannel complexity into conversion
Store, e-commerce, and supply-chain systems rarely play nicely together—yet customers expect one friction-free brand experience. We untangle your technology contracts, surface cost-to-serve benchmarks, and design strategies that convert browsers into loyal buyers.
1 Insight & Assessment
Contract Portfolio Heat-Map – network, cloud, and security agreements scored for cost, risk, and renewals.
Digital Readiness Index – gauges store tech, data flow, and shrink controls.
Peer Benchmark Brief – spend and capability comparison vs. like-for-like retailers.
2 Strategy & Planning
Unified commerce roadmap (click & collect, real-time inventory, clienteling).
3-year investment & benefit model linked to basket size and conversion rate.
RFP package for integration partners, OMS, and analytics.
Stakeholder alignment playbook across merchandising, IT, and supply chain.
3 Advisory & Leadership
Fractional CIO/CISO cover during transformation.
M&A tech due-diligence for brand roll-ups or private-equity exits.
Continuous-improvement workshops on shrink analytics and data governance.
Quick impact: Retail clients have lifted online-to-store conversion by up to 6 % after roadmap execution.